Frequently Asked Questions

Everything you need to know about your favorite Korean beauty rituals.

Are your products 100% authentic?

Yes, we are an authorized retailer of LANEIGE. All products are sourced directly from the manufacturer in South Korea to ensure 100% authenticity and freshness.

Do you ship internationally?

We currently offer standard and expedited shipping to over 50 countries. Shipping costs and delivery times vary by location and are calculated at checkout.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on skincare or makeup products that have been opened.

Are LANEIGE products cruelty-free?

LANEIGE does not test its products or ingredients on animals, except where required by law. We are committed to ethical sourcing and the safety of our customers.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.